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MS-721 Collaboration Communications Systems Engineer
About the Certification
This is an advanced professional certification from Microsoft that focuses on designing, deploying, and managing communication and collaboration solutions within the Microsoft Teams ecosystem. The certification prepares candidates to work as Collaboration Communications Systems Engineers, with a strong focus on configuring and managing Teams Phone, Meetings, Calling, and Conferencing, while ensuring audio and video quality, security, and compliance in enterprise environments. It covers integration with network infrastructure, troubleshooting, performance optimization, and large-scale user support, making it ideal for communications engineers, systems engineers, and Microsoft 365 professionals, and a key credential for working in enterprise collaboration environments.
Main Curriculum
The curriculum is divided into four main sections
- Planning and Configuring Microsoft Teams Phone
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- Planning calling solutions in Microsoft Teams
- Configuring calling plans, operator connectivity, and Direct Routing
- Managing phone numbers and calling policies
- Integrating Teams Phone with hybrid environments
- Managing and Troubleshooting Microsoft Teams Phone
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- Managing calling services
- Monitoring call quality
- Troubleshooting voice and connectivity issues
- Analyzing Call Analytics and Call Quality Dashboard (CQD)
- Planning and Configuring Microsoft Teams Rooms and Devices
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- Planning Microsoft Teams Rooms
- Deploying meeting room devices
- Integrating devices with Microsoft Teams
- Designing meeting room solutions
- Managing and Troubleshooting Microsoft Teams Rooms and Devices
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- Managing Teams devices
- Device updates and maintenance
- Troubleshooting meetings and devices
- Optimizing the user experience
Exam Details :
- Exam code: MS-721
- Exam duration: 120 minutes
- Number of questions: 40–60 questions
- Question types: Multiple choice + scenario-based questions
- Language: English
- Passing score: 700 out of 1000
- Exam fee: Approximately USD 83–190 (may vary by country)
- Certification validity: 1 year (free annual renewal via Microsoft Learn)
Do I need certifications before it ?
No, not mandatory.
However, it is strongly recommended to have hands-on experience with Microsoft Teams, enterprise voice solutions, networking, and collaboration systems management.
Which certifications are recommended after this one ?
Not mandatory. However, for those seeking a strong career path in enterprise communications and collaboration within Microsoft 365 especially in Teams, voice solutions, meetings, and telephony integration the MS-721 Collaboration Communications Systems Engineer certification is the strongest specialization.
What are the main uses of the MS-721 Collaboration Communications Systems Engineer certification ?
- Microsoft Teams Voice & Calling (Advanced) Advanced design and operation of Teams Phone, Calling Plans, Direct Routing, and Operator Connect.
- Enterprise Collaboration Architecture Designing scalable collaboration and communications solutions for large, multi-site organizations.
- Security, Compliance & Identity for Collaboration Securing communications, enforcing compliance policies, and managing identity and access.
- Hybrid & Cloud Communications Integration Integrating traditional PBX systems with cloud and hybrid Microsoft Teams solutions.
- Monitoring, Quality & Troubleshooting (QoS / Analytics) Optimizing call quality, troubleshooting issues, and ensuring a stable user experience.
- Collaboration Engineer / UC Architect / Communications Systems Engineer Transitioning into advanced and leadership roles in enterprise communications and collaboration.
Engineering Excellence in Enterprise Collaboration & Communications :
This certification represents a key specialization in designing and managing enterprise communication and collaboration solutions. It validates your ability to deploy and operate voice, meetings, and integrated communication systems, and qualifies you for advanced engineering roles in modern workplaces built on Microsoft collaboration technologies.
Who is this certification suitable for ?
- Collaboration Engineers or UC Engineers, or those aiming to enter this field
- Professionals who design or manage Microsoft Teams and enterprise voice services.
- Individuals interested in Enterprise Voice, Calling, and Meetings at scale.
- Engineers working with telephony, network readiness, and Quality of Service (QoS).
- Anyone seeking to advance their career in Collaboration & Communications Engineering.