عراب ال IT 
امتحانات دوليه
ITIL® 4 Specialist : Create, Deliver and Support
About the Certification
The ITIL® 4 Specialist: Create, Deliver and Support (CDS) is an advanced professional certification within the ITIL® 4 framework, accredited by the official governing body AXELOS. It focuses on creating, delivering, and supporting digital services in an integrated and efficient way . The certification aims to equip learners with the ability to manage daily operations, design and build services, and ensure continuity and high-quality technical support using modern practices such as Agile, DevOps, and Lean. It covers key areas including incident management, problem management, change control, release management, service support, and improving value stream flow. This makes it ideal for service managers, operations and support teams, and DevOps professionals, and a core certification for working in enterprise environments that rely on stable operations and continuous value delivery.
Main Curriculum
The curriculum is divided into five major parts
- Service Value System & Value Streams
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- The relationship between the SVS and the value chain
- Value streams
- Turning demand into value
- Measurement, Improvement & Collaboration
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- Measurement and Key Performance Indicators (KPIs)
- Continual improvement
- Collaboration across teams
- Service Design, Development & Deployment
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- Service design
- Service development and build
- Transitioning and deploying into operations
Exam Details :
- Exam Duration: 60 minutes
- Number of Questions: 40 questions
- Question Type: Multiple-choice
- Language: English
- Service Operations & Support
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- Service operations
- User support
- Incident and request management
- Passing Score: 70% (28/40 correct)
- Exam Fee: $840, may vary by country, and taxes may apply in some regions
- Certification Validity: 3 years
- Practices Supporting Create, Deliver & Support
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- Practices that support design and delivery
- Integration across practices
- Improving operational efficiency
Do I need any certifications before it ?
Not at all.
However, it is recommended to have a good understanding of IT service management, operations processes, and the concepts of creating, delivering, and supporting services.
Which certifications are recommended after this one ?
It is not mandatory.
However, if you need a strong professional track in creating, delivering, and supporting IT services efficiently, the ITIL 4 Specialist: Create, Deliver and Support certification is the strongest solution.
What are the main uses of the ITIL® 4 Specialist: Create, Deliver and Support certification ?
- ITIL® 4 Managing Professional (MP) To complete the professional operations track and connect design, delivery, and support into one unified system.
- IT Operations & Service Support (Advanced) To deepen expertise in Incident, Problem, Change, and Service Request Management.
- DevOps & Agile Operations To integrate operations with Agile and DevOps and accelerate service delivery.
- Service Design & Transition To build services that are operable from the design stage through live operations.
- Automation & Tooling (ITSM Platforms) To automate processes using ITSM tools and improve operational efficiency.
- IT Service Manager / Operations Manager To transition into leadership roles in IT service operations and support.
Specialized Professionalism in Creating, Delivering, and Supporting IT Services :
This certification is considered the practical cornerstone of the ITIL 4 pathway. It focuses on how to design, operate, and support services efficiently, and earning it strengthens your ability to improve daily service quality, boost team performance, and ensure business continuity professionally.
Who is this certification suitable for?
- Working in IT Operations or IT Service Management.
- A Service Manager, Operations Manager, or Team Lead.
- Interested in creating, running, and supporting services efficiently.
- Handling Incident, Problem, Change, and Service Request processes.
- Planning to grow your career in Service Delivery and IT Operations.