300-840 (CCHD)

Implementing Cisco Contact Center Hybrid Deployments

About the Certification

The 300-840 CCHD – Implementing Cisco Contact Center Hybrid Deployments is a concentration exam within the CCNP Collaboration track. It focuses on deploying and operating Hybrid Contact Center solutions in Cisco environments. This certification addresses the integration between on-premises systems such as UCCX, UCCE, and PCCE with Webex Contact Center cloud services. It covers hybrid management, API integrations, voice and video connectivity, and call control within enterprise contact center environments. It validates your ability to design, integrate, and operate hybrid Contact Center infrastructures that connect internal systems with cloud-based services.

Main Curriculum

The curriculum is divided into seven main sections

  • Hybrid Contact Center Architecture​
    • On-Prem / Cloud / Hybrid deployment models
    • Webex Contact Center fundamentals
    • Integration between on-premises systems and cloud services
    • Webex Control Hub connectivity
  • UCCX / UCCE / PCCE Integration​
    • Webex Contact Center integration fundamentals
    • User and agent management
    • Supervisor roles and features
    • Skills, queues, and routing
  • Webex Contact Center Administration​
    • Customer and agent management through Control Hub
    • Call flow configuration
    • IVR, prompts, and routing setup
    • Monitoring and reporting
  • PSTN & Call Control​
    • PSTN connectivity in hybrid scenarios
    • CUBE / gateway deployment
    • Call routing between cloud and on-prem servers
    • SIP integration
  • Security & Certificates​
    • Call security
    • Certificates and TLS
    • Secure communication between Webex and on-prem systems
    • Trust relationships
  • APIs & Automations​
    • REST APIs for Webex Contact Center
    • Session and agent management
    • Integrations with third-party applications
    • Webhooks and event handling
  • Operations & Troubleshooting)
    • Call flow and routing trace analysis
    • SIP and routing troubleshooting
    • Logs in UCCX and Webex Contact Center
    • QoS monitoring and optimization

Exam Details :

  • Exam Code: 300-840 (CCHD)
  • Exam Duration: 90 minutes
  • Number of Questions: 55–65
  • Question Types: Multiple choice + Contact Center / Webex scenario-based questions
  • Language: English
  • Passing Score: 700 out of 1000
  • Exam Fee: USD 300 (taxes may apply in some countries)
  • Certification Validity: 3 years

Do I Need Certifications Before It ?

No, not required at all.

However, it is recommended to have: ( Solid knowledge of CUCM and Contact Center systems , Basic understanding of SIP and VoIP fundamentals, Familiarity with Webex Control Hub administration). 

Which Certifications Are Recommended After This One ?

Not mandatory.
However, for professionals seeking a strong path in deploying and managing hybrid Contact Center solutions using Cisco technologies—especially in system configuration, call management, and cloud/on-prem integration—the 300-840 (CCHD) certification is one of the strongest specialization options.

What Are the Main Uses of the 300-840 (CCHD) – Implementing Cisco Contact Center Hybrid Deployments Certification?

  • CCNP Collaboration – To deepen expertise in collaboration and contact center solutions
  • Cisco Webex Contact Center Advanced certifications – For full cloud specialization
  • Cisco DevNet – For automation and integration of Contact Center platforms

Your First Step Toward Hybrid Contact Center Deployment :

The CCHD certification is essential for Contact Center engineers who want to master the integration between Webex Contact Center and on-prem systems. It builds strong expertise in hybrid management, routing, and API integrations, providing a significant advantage in large enterprise environments and opening the path toward CCNP and even CCIE Collaboration.

Who Is This Certification Suitable For ?

  • Collaboration or Contact Center Engineers
  • Professionals managing UCCX / UCCE / PCCE environments and integrating them with Webex Contact Center
  • Engineers working in enterprises with hybrid Contact Center deployments
  • Administrators responsible for integrating Control Hub with internal systems
  • Candidates preparing for CCNP Collaboration or Contact Center specialization

In Short :

The certification for engineers designing and operating enterprise-grade hybrid Contact Center environments using Cisco technologies.

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