عراب ال IT 
امتحانات دوليه
MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
About the Certification
This is an entry-level certification that focuses on the fundamentals of Dynamics 365 CRM, Microsoft’s suite of customer relationship management applications. It provides a comprehensive understanding of Dynamics 365 services related to Sales, Customer Service, Marketing, and Support. The certification is largely theoretical and is well suited for beginners or anyone working in a Microsoft-based business environment.
Main Curriculum
The curriculum is divided into five main parts
- Introduction to Dynamics 365
- Customer segmentation Marketing campaigns Lead management
- Dynamics 365 Field Service
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- Field maintenance teams
- Job scheduling
- Resource management
- Dynamics 365 Marketing
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- Customer segmentation
- Marketing campaigns
- Lead management
Exam Details
- Exam code: MB-910
- Exam duration: 45–60 minutes
- Number of questions: 40–60 questions
- Question types: Multiple choice and scenario-based questions
- Dynamics 365 Sales
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- Customer and opportunity management
- Sales lifecycle
- Reporting and forecasting
- Language: English and other languages
- Passing score: 700 out of 1000
- Exam cost: USD 50–99 (may vary by country; taxes may apply in some regions)
- Certification validity: Does not expire
- Dynamics 365 Customer Service
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- Case management
- Contact centers
- Service Level Agreements (SLAs)
Do I Need Any Certifications Before It ?
Not at all.
This is a fully foundational certification and is suitable for anyone starting from scratch.
Which Certifications Are Recommended After This One ?
Not mandatory. However, if you plan to specialize in Dynamics 365, MB-900 is considered one of the strongest next steps.
What Are the Main Uses of the Certification ?
- MB-210 – Dynamics 365 Sales Functional Consultant: For specializing in sales management within Dynamics.
- MB-230 – Dynamics 365 Customer Service Functional Consultant: For focusing on customer service systems and support centers.
- MB-220 – Dynamics 365 Marketing: For specializing in digital marketing campaigns within Dynamics.
- PL-200 – Power Platform Functional Consultant: For expanding your skills and integrating Dynamics with Power Platform solutions.
Who Is This Certification Suitable For ?
- Beginners in the CRM domain who want a clear understanding of the field
- Professionals in Sales, Customer Service, or Marketing who work with Dynamics .
- IT professionals who need to understand CRM fundamentals before advancing to higher-level tracks .
- Individuals aiming to start a career as a Dynamics Functional Consultant .